Cancellation and Refund Policy

Last updated: January 2025

Important: No Refunds Policy

Due to the digital nature of the Reel Growth Pack, all sales are final. Once the product has been delivered, refunds are not available. Please review the product description and preview carefully before making a purchase.

1. General Policy

Reel Growth Pack is a digital product (Google Sheet) that is delivered instantly upon payment confirmation. Due to the immediate access nature and inability to "return" digital products, we operate on a no-refund policy.

2. Cancellation Before Delivery

2.1 Payment Cancellation

If payment fails or is cancelled before completion, no charge will be made and no product will be delivered. You can retry the payment process at any time.

2.2 Order Cancellation

If you wish to cancel your order before receiving product access, contact us immediately. We will attempt to cancel the order, but once payment is verified and product access is sent, cancellation is not possible.

3. No Refund Scenarios

Refunds are NOT available in the following situations:

After product delivery (Google Sheet access link sent)
If you change your mind after purchase
If you don't find the content useful
If you cannot access the Google Sheet (technical support will be provided)
If content doesn't match your expectations
After 24 hours from purchase date

4. Technical Issues Support

If you face technical issues accessing the product, we will provide full support:

Resend Google Sheet access link
Provide alternative download methods
Help with Google Sheets access permissions
Troubleshoot email/WhatsApp delivery issues

Technical difficulties do not qualify for refunds, but we guarantee to resolve access issues.

5. Payment Disputes

5.1 Chargebacks

Initiating a chargeback or payment dispute without contacting us first violates our terms. We will provide evidence of product delivery to payment processors. If a chargeback is initiated fraudulently, we reserve the right to revoke product access.

5.2 Payment Processing Errors

If you are charged but do not receive the product due to a technical error on our end, we will either:

Immediately deliver the product, or
Process a full refund if delivery is not possible

6. Special Circumstances

6.1 Duplicate Charges

If you are accidentally charged twice for the same purchase, contact us immediately. We will refund the duplicate charge within 5-7 business days.

6.2 Unauthorized Purchase

If you believe your account was used to make an unauthorized purchase, contact us immediately with proof. We will investigate and may issue a refund if fraud is confirmed.

7. Before You Purchase

To avoid disappointment, please ensure:

You have read the product description thoroughly
You understand what is included in the pack
You have a Google account to access the Sheet
You are committed to using the content
You agree to our no-refund policy

8. Product Quality Guarantee

While refunds are not available, we guarantee the product contains:

1200+ hooks as specified
100+ scripts as specified
30-day content calendar
Caption and hashtag bank

If the product does not match the description, contact us for a replacement or correction.

9. Contact for Refund Inquiries

If you have questions about our refund policy or need to report a payment issue, please contact us:

Email: [Your Email Address]
Website: Contact Us Page
Response Time: Within 24-48 hours

10. Changes to This Policy

We reserve the right to modify this Cancellation and Refund Policy at any time. Changes will be posted on this page with an updated "Last updated" date.

By purchasing the Reel Growth Pack, you acknowledge that you have read, understood, and agree to this Cancellation and Refund Policy.